SALES ASSOCIATE – BOWERS MUSEUM GALLERY STORE

POSITION SUMMARY

The primary responsibilities of the Sales Associate is to maintain outstanding customer service, generate sales, merchandise products, and support the store management team. Computer skills a plus: E-commerce, Photoshop, Product Imaging.

This position reports to the Director of Retail Sales and is part-time, mostly weekend days.

TO APPLY

Please send your resume to HumanResources@Bowers.org, no phone calls.

MAJOR RESPONSIBILITIES

• Ensure each customer receives outstanding service by Bowers Museum standards
• Maintain awareness of all promotions and advertisements.
• Uphold merchandising and store cleanliness standards
• Process new shipments, help keep the receiving and stock area clean and organized
• Responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandise in store,
• Answer customers’ questions and provide information on procedures and policies
• Encourage customers to sign up for membership

QUALIFICATIONS

• Must be able to work flexible hours, particularly weekends, to meet the needs of the business
• Have knowledge of basic software related products along with a willingness to learn
• Excellent customer service skills
• Excellent verbal and written communication skills; ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, with a positive attitude
• Previous experience in a retail environment
• Knowledge of retail computer systems
• A commitment to service excellence and customer satisfaction
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, ability to multi-task

PHYSICAL REQUIREMENTS

• Must be able to lift heavy objects (25 pounds or more) from time to time as required.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise, which entails lifting

Position Title: Security Officer
Department: Administration
Reports to: Senior Vice President of Administration / Security Managers
FLSA Classification: Non-Exempt (Hourly), Part-Time

SUMMARY

The Museum Security Officer plays a vital role in the daily operations of the Administration Department. He / She monitors the integrity, safety, and security of all Museum properties; responds to emergency situations administering first aid / CPR when necessary; interacts with and directs outside emergency services: SAPD, SAFD and paramedics while on Museum property; maintains crowd control to ensure the safety and security of artifacts, patrons and staff; ensures compliance with museum policies and procedures; observes, reports, and responds to acts which may threaten the safety or security of the facility, its contents, staff, visitors, and their personal property. Under the umbrella Museum Services, Security also assists with Special Event set up and take down; assists Shipping and Receiving with deliveries; and assists the staff as needed. This position requires and individual who: can receive direction without question or comment; is observant; willing to confront staff and visitors when security or policy is violated; can work independently under stressful conditions.

ESSENTIAL FUNCTIONS

• To ensure the safety, security and integrity of all Museum properties, artifacts and collection;
• To observe, report and respond to security, safety and emergency situations independently or as directed;
• Respond to reports of ill or injured employees, visitors/patrons; and notifying Control if emergency services are needed or desired;
• To monitor and respond to radio traffic, including hourly roll call while always maintaining radio etiquette;
• To perform patrols of the facilities and grounds;
• To monitor access and maintain the accountability of staff into closed or restricted areas;
• Unlock gates, doors, and monitor lighting as directed;
• Perform escorts for visitors, staff and artifacts;
• Ensure that all staff and visitors comply with Bowers Museum policy;
• To report all noncompliance of Security policies and procedures immediately to the duty Supervisor;
• To learn the locations of all pull-stations and fire extinguishers;
• To learn all emergency medical and evacuation procedures;
• Respond to all reported abusive and threatening behavior, mediating, advising, confronting, and or escorting perpetrators off property;
• Verify that all staff and visitors are wearing identification such as staff ID or visitors badge while on property;
• Monitor the cleanliness of assigned area;
• Follow all Museum policies and procedures;
• To set up and take down special event equipment including: tables, chairs, signs, audio/video equipment, stanchions, lights, stages and podiums
• To report and correct when possible, all safety hazards on the property;
• To monitor temperature and humidity readings inside the gallery spaces and report unusual fluctuations and or irregular readings to duty Supervisor and the Maintenance Technician;
• To make a report of any incidents or accidents that occur on Museum property. Officers are responsible for typing up the report they generate;
• To log, tag and file any Lost and Found property entering the information into the Lost and Found log;
• To move boxes, furniture, lights, and any other equipment as requested (approximately 50 lbs);
• To make pick up and deliveries at off-site locations as requested by the staff;
• Other duties as assigned
• Conduct all responsibilities in a safe manner according to regulations (OSHA, IIPP, etc.)

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made.

Education and/or Experience

High School diploma or equivalent. Military veterans are encouraged to apply.

Other Skills, Abilities, and/or Training

• Ability to work extended hours as needed
• Ability to preserve confidentiality of information
• Ability to prioritize multiple tasks in a fast-paced environment
• Good interpersonal skills and desire to be a team player
• Creative problem-solving skills
• Ability to understand and follow written and oral direction
• Ability to make independent decisions based on the training provided
• Ability to approach and confront people without hesitation
• Ability to work rotating shifts, weekends and Holidays
• Possess a valid California Drivers license
• Ability to meet background check and bonding requirements
• Possess good computer word processing skills utilizing the following software: Windows 98 and Microsoft Word 2003
• Experience working crowd control
• Knowledge of Police radio codes
• First Aid / CPR certified, a plus
• Familiarity with industry terms and processes

PHYSICAL DEMANDS

• Occasionally required to remain seated in a normal position for long periods of time
• Regularly required to stand for long periods of time
• Regularly required to move about
• Occasionally required to climb stairs and/or ladders
• Regularly required to maintain balance while walking, standing, crouching, or running
• Occasionally required to stoop, kneel, crouch, and/or crawl
• Occasionally required to reach up and out with hands and arms
• Regularly required to talk and hear; verbally express information or instructions
• Regularly required to use hands to grasp objects, type, pick up objects, move objects, or hold objects
• Occasionally required to lift up to 50 pounds and carry a distance of 10 feet or more
• Occasionally required to push and/or pull up to 50 pounds a distance of 10 feet or more

WORK ENVIRONMENT

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

Occasionally exposed to outdoor weather and temperature extremes.
Regularly exposed to indoor conditions.
Rarely exposed to extreme noise level.
Rarely exposed to chemicals, fumes, dust, or work safety hazards.

The individual is regularly exposed to indoor conditions and moderate noise level; the individual is occasionally exposed to outdoor weather and temperature extremes.

Disclaimer

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.